SPEAKERS
Colin joined British Petroleum in 1975, later becoming its first ever Chief of Staff. From 1995 to 1999 he served as Chief Financial Officer of BP Europe and then as BP’s senior representative in Russia. Prior to this he worked in Africa for a number of companies including Anglo American Corporation and became a partner at Touche Ross. During his 24 year career at BP he was involved in outsourcing a raft of functions and business processes from IT and facilities management to payroll and finance & accounting. Pioneer of the BPO industry, an industry Colin catalysed as a result of BP's landmark BPO deal in 1990. |
Amit has 16 years experience in the Financial Services, Research and Consultancy business in the UK, Europe, India and SE Asia. He spent 6 years with Citigroup and Cargill Inc in internal audit, operations and research roles. He started EMRG in 1998 and has conducted marketing, strategy and research assignments globally. He organizes the Annual Global Sourcing conference (running since 1999/2000), an event attended to date by over 2,000 delegates. An additional 10,000 others have contacted EMRG during the last 9 years. The author of numerous reports and articles on outsourcing and offshoring and editor of the widely acclaimed BPO Offshore Journal, he has an intimate knowledge of the global BPO sector. A principal contributor to the Department of Trade & Industry's India desk's publications for 4 years and a frequent visitor to India where he has spent over 8 years. He has worked in over 11 countries, is an advisor to the governor’s of several Chinese provinces, board member SBPOA, he has an MIM from AGSIM (Thunderbird), Arizona, USA, SFA (UK), BSc (Mumbai, India). |
Widely regarded as the elder statesman of the CIO community, John was responsible for BP's entire digital capability, IT systems, technology and business processes across the oil and energy giant's 120 global upstream and downstream business units. John sat on the BP group senior leadership team, and in 2005 he took on the additional responsibility for security and supply chain management that set the strategic framework around BP's total third party expenditure of $38 billion pa. A former President of BP's Azerbaijan International Operating Company, John led the team that negotiated the multi billion dollar pipeline deal across the Caucasus Mountains, a project that inspired the James Bond film The world is not enough. John was honored (CBE) by the Queen in her 2004 New Year's Honor List in recognition of his outstanding contribution and leadership of the international digital technology agenda. John began his career in marine consultancy and nuclear engineering. He has a degree in engineering from Glasgow University. He retired from BP in Jan 2008. |
Peter is responsible for the design and implementation of HSBC Securities Services and Global Payments Centre of Excellence totaling over 5000 FTE in 5 centres in Asia. Prior to joining HSBC Peter spent a number of years with ABN AMRO, Citigroup and Philips NV. |
Andrew is responsible for the identification and delivery of transformational initiatives within the European credit card business. Andrew joined Bank of America in 1995 following graduation from Cardiff University and has held a number of management positions within the company. He originally joined the bank within the Customer Services division before graduating from the banks Management Development Programme in 1997. Upon successful completion of the program he moved to assume the position of Customer Service Team Manager within the Credit underwriting department. Andrew subsequently moved business areas to set up the Customer Retention unit where he was responsible for pricing strategy design. Following this appointment he moved to Business Development to assume responsibility for the implementation of pricing and revenue projects before moving to work on the conversion of the Abbey credit card portfolio as a Service Delivery Manager. He assumed the role of Operational Risk Manager in December 2001 with responsibility for establishing the ECS operational risk management function. Following this he completed a year long appointment working as Business Support Manager to the CEO of Europe Card Services before he moved to head up the banks Compensation and Benefits function as Human Resources Manager. In May 2006 he assumed the position of Group Operations Manager with responsibility for workforce management for the ECS call centres a role he fulfilled until commencing his current responsibilities. He has been in his current position of Transformation Programme Director since July of 2007 and is now responsible for developing the banks operations and servicing strategy for it’s European business. |
Avinash is Emeritus Professor of Gresham College, but he is not a typical academic. His career was built in the City of London. He was global head of currency and commodity research at J. P. Morgan, a managing director of State Street, the largest institutional investor in the world, and a director of UBS London. For a decade he was the top ranking currency analyst across global investor surveys. Avinash is the market expert that policy makers turn to. He has been a Visiting Scholar at the IMF and the ECB. He is Co-Chair of the OECD Emerging Market Network and is a frequent guest of G20 Central Banks and Finance Ministries. He won the Jacques de Larosiere Award in Global Finance from the Institute of International Finance in Washington. He was elected a member of Council of the Royal Economics Society and as a director of the 70,000 strong Global Association of Risk Professionals. He is a Governor of the London School of Economics & Political Science. Avinash returned to Barbados last year. He runs Intelligence Capital and also co-manages CIMCO, a currency and global macro fund, from there. |
Ravi assumed his current position in Jan 2006, and leads a team of Project Managers, Lean Experts and Subject Matter Experts EMEA. HSS is a strategic business enterprise that encompasses 1000 employees located at 32 locations in the Europe, Middle East and Africa regions and is responsible for around 500 Million $ in terms of cost across Financial Services, Employee Services and IT Services. HSS provides global support and services for current Honeywell SBU’s. through co sourced providers like IBM, Xerox and ‘Genpact Ravi joined Honeywell, in 2004 as the Six Sigma Plus Leader for HSS EMEA. He was instrumental in setting up the performance dashboard and scorecard for Honeywell SBU’s. He led the co-sourcing project for our IT services with IBM and then undertook additional responsibilities for Finance FTI program implementation across EMEA. He subsequently took charge of the Employee Services operations in the Benelux for s short while. In his new role he needs to deliver 30 Million $ of benefits in the next 3 years. Ravi has worked with Global companies like GE Consumer Finance and Johnson and Johnson before. He has been through a series of different positions in Marketing, Sales and Operations. He also has rich global experience having worked in various geographies and being involved in setting up of Low Cost Country models for these companies. He was involved in the set up of low cost centers in Dalian and Budapest for GE. Ravi has a bachelor’s degree in Computer Engineering and a MBA from NMIS Mumbai with an emphasis on Marketing and Finance. |
Bhaskar is the Head of Strategy and COO, Global Infrastructure which has a yearly €1.8 billion footprint of IT assets for ABN AMRO and is helping deliver the largest and most complex financial industry merger integration process from the technology infrastructure functional perspective. Joining ABN Amro in 2003, he headed up Strategy, Architecture and Change Management for ABN AMRO Europe’s IT Division and has lead the global Investment Bank’s Basel II programme; Strategic Risk Architecture programme, Professional Fees Cost reduction programme etc. Prior to ABN Amro, he worked at Salomon Smith Barney; Goldman Sachs; Barclays Capital and other several international banks in a variety of trading and risk management roles as well as for PriceWaterhouseCoopers and SunGard. He is completing his second doctorate in Politics, Terrorism and Financial Markets from Kings College, London; his first was in financial mathematics and computational finance from Manchester Business School, Manchester. Besides holding an MBA in Finance and IT and BSc in Mathematics, he is also a visiting professor at several universities. |
Paul Hopkins has worked with a number of leading brands in the U.K., including William Hill and Nectar cards. He is currently Head of Customer Experience at easyJet. Throughout his career he has managed customer service and BPO operations both in-house, and outsourced both onshore, near shore and offshore. |
Mark is responsible for the management of all of SunGard's shared service centres globally. Prior to joining SunGard, Mark worked for Honeywell from 1999 to 2007. Initially he was responsible for establishing their UK Financial Shared Service Center of 150 employees. He then added European responsibility to this role and managed various projects that off-shored Finance operations into centers in Mexico, India and China. In 2005 Mark integrated Novar’s Shared Services and Corporate Finance activities following Honeywell’s $1bn acquisition of Novar plc. Since the start of 2006 he has taken on responsibility for developing and overseeing the implementation of Honeywell's Travel & Expense Strategy and policies. This includes rolling out web-based T&E software to over 50,000 users, with a central audit team based in Bangalore. He also manages Honeywell’s Corporate Card relationship. With over 40,000 cards across more than 40 countries, American Express is a key partner for Honeywell, and Mark is currently aiming to launch an Amex local currency card in China for Honeywell’s growing employee base there. Mark is a Chartered Management Accountant with a BSc Honors degree in Accountancy and Statistics. Prior to working for Honeywell he worked for GEC Alstom, British Aerospace and ICI in various Controllership roles. He is married with 3 children and is based near London, UK. |
Andy Higbed is Head of Resourcing Operations at Openreach, a BT Group business, where he has responsibility for supplier management and performance management activities. He has over 25 years of experience within the UK telecommunications market. Over the past 5 years Andy has created many operating frameworks with 3rd Party suppliers in India, where he helped plan the migration of various back office functions to selected suppliers. Andy is a highly experienced outsourcing manager with hands on contractual, transition and in-life management experience as part of the current and future off-shoring programs. |
Keith Fairbrass is Finance Director – Global HR Transformation at Unilever Plc. He has more than 16 years experience in finance at Unilever, in the UK, D&E markets, and global roles. He has held a variety of mainstream finance positions, as well as business partner roles to marketing, customer and supply chain. Currently, Keith is business partner to the Head of Global HR Transformation, and is responsible for the financial aspects of Unilever’s 7 year contract to outsource HR transactional services, and for internal delivery of the business case. |
In 1999, Sanjay founded vCustomer Corporation, headquartered in Kirkland, Washington, providing Customer Support and Business Process Outsourcing with operations in the US, UK, Philippines and India. The vCustomer team has focused on improving customer satisfaction through a combination of technology driven, cost effective solutions. Today, vCustomer has a team of over 3,500 professionals in multiple locations servicing companies of all sizes -- from start-ups to the large international firms. Before founding vCustomer, Sanjay was the network architect at Teledesic Corporation, a visionary LEO Satellite venture backed by Bill Gates and Craig McCaw. Prior to that, his feet were planted on Terra Firma, working at Microsoft Corporation, where he created and managed the Broadband and Internet Telephony Group. Over the years, he has participated in a number of technical groups in the area of Broadband and Internet standards at the ITU, the ATM Forum and IETF. Along with other talented individuals, he has co-authored diverse standards including Voice over ATM and Quality of Service for TCP/IP networks. Sanjay has spoken extensively in the areas of Outsourcing, Offshoring and Business Transformation. Plus, he has authored numerous articles/chapters in books, magazines and other print and online publications regarding the opportunities and challenges that today’s corporations face when delivering great customer service. He currently teaches Business Transformation at the University of Washington’s Foster School of Business. Sanjay holds a Ph.D. in Computer Science from the University of Pennsylvania, and a BS in Computer Engineering and Mathematics from Carnegie Mellon University. He has served on the board of directors of the Washington Software Alliance, the Retail Management Program and other non-profit organizations. |
Jane Pateman is the HR Director at Centrica plc responsible for the management of their outsourced HR Shared Services and HR Transformation programme as well as Group Policy and supporting the Corporate Centre functions. Centrica has a number of brand businesses including British Gas and Direct Energy and employs c30,000 in the UK, Europe and North America. Jane joined Centrica in 1990 and has held numerous roles in HR both within the Corporate Centre and British Gas. During the last 18 months, Jane has had responsibility for the outsourcing of HR transactional services to Hewitt Associates and the introduction of self service tools for both employees and managers. Current priorities include a focus on process improvement and standardisation, development of HCM metrics and enhancements to the automated self service offering. |
After an early career in Retail Banking, Bernard has spent the last 20 years within the HR function and has been extensively involved in reshaping HR delivery throughout that time. He is currently leading the creation of an Offshored HR Services delivery capability for Lloyds TSB to complement broader Group HR strategic transformation. Previous roles include HR Director for the Retail Bank and Bernard has extensive experience in Training and Development having been instrumental in the creation of Corporate University Model within Lloyds TSB. He maintains active external interest in the training sector and has previously held Director positions with the Trading Standards Council and the National Council for Careers and Educational Guidance. |
Robert has over 19 year experience in accounting and finance for technology companies. Before joining MACH he was CFO at SpinVox, European Finance Director at Mobile365 and held senior positions in GEC Marconi & Telewest. He has extensive outsourcing, offshoring and shared services experience and has spoken at numerous outsourcing events. |
Ian is a career civil servant, having begun his career in 1973 as a casual Administrative Assistant. He has undertaken a wide range of challenging roles within the DWP including:
With the introduction of Jobcentre Plus and The Pension Service in April 2002 Ian took on the role of Manager of the Jobcentre Plus (East Midlands) Field Directors’ Support Team, providing support to the Field Director and his Deputy. In August 2002 Ian was asked to take on the role of Operational Manager at Derby Pension Centre with responsibility for the introduction of the Pension Credit Tele-Application Service. This was a new initiative to maximise the take-up of the newly introduced Pension Credit. Following this he was promoted to undertake the role of General Manager of the Pension Credit Application Line with responsibility for four DWP sites and Ventura, a private sector partner. He has developed the partnership with Ventura to deliver an innovative skills share package between Ventura and key DWP personnel to enhance their level of contact centre skills. In addition he has managed the contract with Ventura and, in doing so, he has provided excellent support to the transformed pension centres as they work towards the delivery of the new, exciting, customer experience. |
Roger Sparks has more than 20 years experience in sourcing and new business activities for major IT and government/defence projects. Roger is a Partner in TPI’s Global Financial Services practice, heading up TPI’s European Financial Services business., a team that works closely with some of the leading European and Global banks, insurance companies and other financial institutions across the entire front to back office. He has applied his comprehensive commercial and business experience to assist numerous financial services institutions and TPI clients to plan and execute a wide range of sourcing activities. Roger has a broadly based expertise of ITO (including applications and infrastructure) and BPO engagements that span the entire sourcing life cycle from strategy development through implementation and delivery. Roger has used his deep practically attained experience in advising some of the worlds largest global financial services companies through complex sourcing transactions including some of the largest outsource transactions that have been led from Europe. Prior to joining TPI, Roger worked with Computer Sciences Corporation (CSC) for five years as the Pricing Manager for its European Business Development group. He held leadership positions in the United Kingdom and led project financial teams in the United Kingdom, France, Germany, Scandinavia, Benelux and South Africa. |
James has worked at Next Plc for just over 16 years within the areas of Retail Stores, Next Directory and Warehousing and Distribution. He joined Ventura in 2002 in the role of Managing Director. During this time he presided over a period of considerable growth with both new and existing clients. In 2006 James was promoted to the role of Chairman of Ventura and Operations Director for the Next Group. More recently he has been involved in the launch of Ventura Network Distribution. James believes that Ventura’s key objectives are to offer outstanding value to both new and existing clients, through delivering operational excellence and increasing the outsource services we can provide to them. |
Phil has worked at Kodak for 20 years in a variety of roles from Manufacturing management, to HR, across the UK and EMEA. The recurring themes have been restructuring and change management, in operations, marketing, customer services and HR. For the last five years Phil has been instrumental in significant change management in HR across EMEA, including BPO within country, regionally and globally |
STEPHEN LUND As president & CEO of Nova Scotia Business Inc. (NSBI), Stephen leads a dynamic team of men and women who work to attract new business investment to Nova Scotia, Canada. Since assuming his position at NSBI in 2001, Stephen’s team has been responsible for attracting a number of global companies to Nova Scotia, including: Research In Motion (RIM), Citco - the #1 hedge fund administrator in the world, and Marsh - the #1 reinsurance company in the world. Another key area for NSBI is IT, and in 2007, Halifax, Nova Scotia, was named the top emerging IT outsourcing destination in North America, and among the top 50 in the world. Stephen has more than 20 years of experience in the financial industry. That includes running an international fund administration company, a lease financing company and several years in corporate commercial banking. Stephen holds an MBA in Finance. |
COLIN GOODALL 
AMIT BADAMI
JOHN S LEGGATE CBE 
PETER BURNS
ANDREW HARWOOD 
PROFESSOR AVINASH PERSAUD
RAVINDRA RAO
DR. BHASKAR DASGUPTA 
PAUL HOPKINS 
MARK PAYNE
ANDY HIGBED
KEITH FAIRBRASS
SANJAY KUMAR
JANE PATEMAN
BERNARD O'DRISCOLL
ROBERT TEARLE 
IAN GILLOTT 
ROGER SPARKS
JAMES HOWELL 
PHIL DAVIESSPONSORS
Nova Scotia, Canada Nova Scotia, Canada is a strategic North American nearshore location for leading financial, ICT and global outsourcing companies. This beautiful, east coast province offers access to an educated, talented workforce; proximity to the United States - the largest outsourcing market in the world; cost advantages; world class infrastructure; a solid understanding of North American culture and business practices; geopolitical stability; strict privacy laws; and a time zone favorable for conducting business with the U.S. and Europe. Global corporations such as RIM, Keane, CGI, Citco Fund Services, Butterfield Fund Services, Marsh Captive Solutions, General Dynamics and Pratt & Whitney are just a few of the companies realizing the business advantages of operating in Nova Scotia, Canada. Nova Scotia Business Inc. (NSBI), the province’s investment attraction agency, and its partners have expertise and programs for companies looking to establish operations in the province For more information, contact:
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BARBADOS Invest Barbados (IB) is the investment promotion agency of the Barbados Government and is responsible for attracting international investment in the form of capital, knowledge and expertise for Barbados. IB provides a range of free advisory services for persons seeking to conduct business on the island, particularly in the areas of Information and Communication Technology, Business Process Outsourcing and International Business and Financial Services. Barbados is a progressive English speaking Caribbean country with a long history of political economic and social stability. The country which has a 98% literacy rate, a skilled workforce and an excellent quality of life, offers a sophisticated environment for the development and growth of business |
This list will be updated on a periodic basis with additional speakers during the next 3-4 weeks
