Specialist research and consultancy organisation focused on Emerging Markets. Seminar organisation and business development services targeting the offshore outsourcing arena primarily in IT and business process both back office (transaction processing, finance and accounting) and front office (customer contact centres such as call centres and technical help desks
emrgind

Our consultancy business will help guide you in outsourcing offshore. We provide the following services :

INITIAL STEPS

  • Feasibility study of moving processes offshore
    Identification of what processes can be and should be moved offshore
  • What are the potential savings and benefits

PROCESS MIGRATION --> PLANNING THE MOVE OFFSHORE

  • Benchmarking and reviewing of current in-house functions
  • Evaluating various business models: 100% Outsourcing / JV / Subsidiary or Acquisition
  • Identifying and managing risks ensuring seamless process migration and integration
  • Producing RFI and RFP
  • Vendor selection and evaluation
  • Setting up and testing PILOT projects
  • Formulating and negotiating commercial and contractual arrangements
  • Managing outsourcing project and transition teams
  • Service Level Agreements

We will also guide you through the numerous cross-cultural and communication issues you will need to consider to ensure project success

Domain Experience Includes :

Banking Insurance Healthcare Engineering FMCG Telecom Oil & Gas Agribusiness Media Retail Pharma

Business Processes experience includes :

Credit and Collections Claims Processing Accounts Payable Accounts Receivable General Accounting Customer Correspondence Payroll Technical Help Desks Back Office Support Billing Loan processing Inbound (Customer enquiries) Outbound (Telemarketing)

 
emrgind